Q1: How do I customize a portrait/product for my pet?

1. Upload a Photo: Submit 3 clear front-facing photos of your pet (recommended: bright lighting, simple background).
2. Choose a Theme: Select your favorite theme from our options.
3. Confirm the Design: Our designers will create a preview for your approval. Once satisfied, download the final image from your account dashboard.
4. Production: We’ll produce your custom product based on the approved design. Production times vary by item—check individual product pages for details.

Q2: What themes are available? Can I request a custom theme?

We offer preset themes like 「Solo Star」, 「Birthday Paw-ty」, and 「Cosmic Adventure」, with more themes added regularly. To ensure quality, custom themes are currently unavailable. However, if you have specific ideas, feel free to email us—we’d love to hear your suggestions!

Q3: What products can the portrait be printed on?

We currently support 10+ daily items, including mugs, hats, phone cases, T-shirts, pillows, tote bags, and mouse pads. Our product list is constantly updated—choose your favorite when placing an order.

Q4: Will the printed design fade or wear off?

We use eco-friendly high-definition printing technology for long-lasting, scratch-resistant, and wash-resistant results. Follow care instructions (e.g., hand-wash, low-heat ironing) based on the product material to extend its lifespan.

Q5: Can I revise the design?

Revisions are allowed before final confirmation. Submit adjustment requests via the order page. Once confirmed, changes cannot be made. Thank you for understanding!

Q6: How long does production and delivery take?

• Design: 5 business days.
• Production: 7 business days (track progress on your order page).
• Delivery: Estimated 5–10 business days (varies by location). Track real-time logistics updates in your account.

Q7: Do you offer international shipping?

Yes! We provide free worldwide shipping. Delivery times vary by destination. Note: Buyers are responsible for any customs duties or taxes.

Q8: What is your return/refund policy?

• Pre-confirmation: Full refunds are available before design approval.
• Post-confirmation: No returns/refunds for personalized items.
• Exceptions: Contact us within 48 hours of delivery for damaged items or significant deviations from your request. We’ll resolve issues via free redesigns/replacements.

Q9: How can I contact you?

📧 Email: infinitecorp.furrypal@gmail.com ⏰ Hours: Mon–Fri, 10 AM–6 PM (GMT+8)

Have special requests? Reach out—we’re excited to create a unique product for your furry friend! 🐾💖